Payment FAQs

Can I book online?

Yes, you are able to book parking online for stays of 1 day and above click here

I need to cancel my booking, can I get a refund?

Yes, we offer free cancellations and amends on all of our products. You can cancel online by following the link below. Alternatively, please contact our team at [email protected]

Note, we will hold a £5.00 cancellation fee for any bookings which are cancelled within 2 calendar days of arrival date

Click here to amend or cancel

I’ve cancelled my booking, when do I receive my refund?

Refunds usually take between 3 to 5 days to arrive in your account

Which type of card payments are accepted online?

We accept all major debit/credit cards

Why is my payment card failing to process?

Please ensure customer details provided, including address, match with the registered cardholder details, failure to do so may result in the transaction being declined. This can often be the case when using a business credit/debit card, if for example the card is registered to company address rather than employee address.

If you continue to experience issues we suggest using another card or contacting our team for more information at [email protected]

If you are booking via the app, please ensure you download the latest version.

 

I have a pending transaction in my account but no booking, what should I do?

Please contact our team at [email protected] who will be able to check the transaction and booking for you. In most cases, this means the booking and payment have failed to process, however the amount may state ‘pending’ in your account for up to 5 days.