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Passenger Assistance

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Performance Standards

You can download our latest performance standards below:

  • 1 April 2015 to 30 September 2015
  • 1 October 2015 to 31 March 2016
  • 1 April 2016 to 30 September 2016
  • 1 October 2016 to 31 March 2017
  • 1 April 2017 to 30 September 2017
  • 1 October 2017 to 31 March 2018
  • 1 April 2018 to 30 September 2018
  • 1 October 2018 to 31 March 2019
  • 1 April 2019 to 30th September 2019
  • 1 October 2019 to 31 March 2020 
  • 1 April 2020 to 30th September 2020

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